W. A. Mundell, Director August 3, 2012
Arizona REGISTRAR of CONTRACTORS (ROC)
1700 W. Washington St., Suite 105 Re: Complaint No: 2012-1546
Phoenix, AZ 85007
To Director Mundell:
This is my second attempt to bring Mr. Mundell's attention to Arizona Registrar's of Contractors disrespectful and discriminatory treatment, unprofessional practices, and negligent business procedures, in my opinion.
Director Mundell has ignored my first letter dated 5/7/2012 (that I sent him personally by the certified mail) and did not favor me with any written response. I am not surprised at this lack of his attention. Not every official is cultured enough to know that in a civilized society it is customary to acknowledge consumer correspondence within 30 days.
Mr. Mundell did not respond to the criticism of ROC's business practices (in my first letter) because:
1. His tactics of ignoring my complaints disagrees with professional practices for business
communications with consumers in Arizona, I believe.
2. His disputing style, i.e. hiding from any conflict discussion, does not satisfy moral and
ethical standards for a civilized conflict resolution, in my view.
3. Those leaders, who ignore basic rules of official communications, DO NOT PRIZE and CARE for THEIR COMPANY'S REPUTATION, I think.
4. He has no courage to take responsibility for ROC's unprofessional business, in my opinion.
I believe now that Mr. Mundell is well cognizant of his employee's unprofessional and discriminatory actions. I would characterize his leadership style of "ignoring complaints and fleeing from any conflict discussions" as an efficient bureaucratic practice encouraging similar actions of ROC's personnel. This kind of leadership creates a perfect environment for cultivation of such parasitic "cultures" as boorishness, disregard, and discrimination in the state organization, in my opinion.
I now think that ROC's policies, rules, and regulations do not ensure objectivity for everyone. See: The Injustice of Language-Based Discrimination Against Immigrants in the United States. http://community.muohio.edu/writingcontest2007/node/58
It is all the more outrageous since Mr. Mundell and ROC's management must see that our senior citizens are given the opportunity to live with the dignity they deserve, instead of ignoring their needs and pushing them into background. I strongly believe that our elected and appointed officials should not encourage the policies of discrimination, disrespect, and negligence with regard to anybody, especially our helpless aged citizens.
In my letter, I asked Mr. Mundell to take this case under his personal control in order to ensure objectivity and prevent any prejudice because ROC's personnel had already subjected me to an unjust and discriminatory treatment on multiple occasions. Mr. Mundell has ignored my letter, dated 5/7/2012, but he managed to react to my request in a rather "original" way. He assigned inspector S. Deering to conduct an objective and unbiased pre-hearing job sight inspection of our roof. Ironically, inspector Deering turned out to be nobody else, but the same inspector who had previously signed wittingly false statement (copies enclosed) in order to close our case against our will.
In other words, Mr. Mundell has entrusted to conduct a professional inspection (fair and objective by definition) to a person who had already proved to be preconceived and biased against us. If Mr. Mundell did it intentionally, I interpret such a cynical act as a provocation, otherwise, - as a typical ROC's unprofessional discriminatory practice.
Such a hostile action (in my view), along with my previous negative business experience with ROC's personnel at all levels, finally convinced me that Mr. Mundell's had no intention to provide me with an objective administrative hearing. Therefore, I decided NOT TO PARTICIPATE in this pre-staged farce (as I feel it) called "administrative hearing."
I am not looking forward for Mr. Mundell's written response anymore, because I believe now that the presence of CONSCIENCE, DECENCY, and OBJECTIVITY were not prerequisites for his current position. I intent to resolve this problem by means of officially documented public discussion.
Dr. N. A. Losin, Ph.D
Review about: Unprofessional Service.